See below for our Frequently Asked Questions to help you
WHAT PAYMENT METHODS DO YOU ACCEPT?
- TYNA LTD accepts payment from Debit or Credit Cards - American Express, VISA, Mastercard, Maestro and Cirrus.
- We also accept payments made by PayPal & Amazon Payments
CAN I CANCEL MY ORDER?
Under the Consumer Protection Act you have the right to cancel your order.
To cancel an order, you must call email us at firstname.lastname@example.org. You will also need to return the goods to us as soon as possible at your own expense.
CAN I AMEND MY ORDER AFTER IT HAS BEEN PLACED?
We will try to dispatch your order as quickly as possible, if you decide you want to amend your order please call us email us at email@example.com and we will try to accommodate where possible.
WHERE IS MY ORDER CONFIRMATION?
Once you have placed an order, you should receive an email confirmation to the email address you have provided at checkout. If for some reason, you did not receive this email, please check your spam/junk folders before contacting us.
CAN I TRACK THE STATUS OF MY ORDER?
When your order has been dispatched, we will send you an email to let you know.
WHAT HAPPENS IF NO ONE IS IN WHEN MY PARCEL IS DELIVERED?
You should receive a calling card if no one is available to collect your parcel, it will then be sent to your local Post Office.
WHAT DELIVERY OPTIONS DO YOU OFFER?
- Standard - £2.95
- Free if you spend over £35
- Express - £3.95
- Next day - £4.95 (order before 3pm for UK next day delivery)
- Europe and Ireland - £12.00
- Worldwide - £15
WHAT SHOULD I DO IF MY ORDER IS MISSING?
If you are based in the UK and have not received your order within 7 working days of the date on which you ordered them then please notify us by email at firstname.lastname@example.org within 21 days of the date on which you ordered the products. After this time has elapsed, TYNA LTD reserves the right to decide whether to send our replacement item(s) to you.
For International Customers, please allow up to 12 working days before contacting us regarding a missing order.
WILL MY PARCEL BE CHARGED ADDITIONAL CUSTOM AND IMPORT CHARGES?
Custom or Import Charges are charged once an item has arrived in its destination Country. Unfortunately, TYNA LTD have no control over what these charges are. Import and Custom policies vary from Country to Country.
We would advise that you find out what these charges may be before you place your order.
Custom or Import Charges are not applicable for the UK.
WHAT IS YOUR RETURNS POLICY?
Please see our Returns Policy section for more information.
HOW DO I RETURN AN ITEM TO YOU?
Please see our Returns Section for more information.
WILL MY ORIGINAL POSTAGE COSTS BE REFUNDED?
Postage costs will only be refunded if your product is damaged or faulty.
ARE YOU GETTING MORE STOCK IN?
Some of the items on the TYNAFIT website sell out very quickly, however, it’s worth checking back as our site is regularly updated.
You can also email us at email@example.com to find out if an item will become are available again.
We also welcome suggestions on any products you will like to see.
I PURCHASED A PRODUCT AND IT IS NOW IN THE SALE, CAN I GET A REFUND?
Unfortunately, we are unable to refund the difference between the original price and the sale price.
WHY WAS MY DISCOUNT CODE NOT ACCEPTED?
Discount codes are only valid on full price items and cannot be used on Sale, Non-Branded TYNAFIT products or in conjunction with any other code or promotional offer unless expressly stated.
If you are still having problems with using your code, please email our customer service team on firstname.lastname@example.org
WHAT ARE COOKIES?
A cookie is a small file which asks for your permission to be placed on your computer's hard drive. Cookies allow web applications to respond to you as an individual and help TYNA LTD to provide you with a better website, tailoring it to your needs.
You can choose to accept or decline cookies, please note that this may prevent you from taking full advantage of the TYNAFIT website and the website may no longer function as intended. Users are advised that if they wish to decline the use and saving of cookies from the TYNAFIT website on to their computers hard drive, they should take necessary steps within their web browsers security settings to block all cookies from the TYNAFIT website and its Third Party Service Providers.
For further information about cookies and how to disable them please go to the Information Commissioner’s webpage on cookies; https://ico.org.uk/for-the-public/online/cookies/