Privacy Policy

Privacy Policy

WE TAKE YOUR PRIVACY SERIOUSLY!!!

As part of the TYNAFIT brand promise, we are committed to ensuring that your privacy is protected. This privacy policy sets out how TYNA LTD will capture, use, protect and store any information that you provide to us when you use our website. Please note that TYNA LTD may change this policy from time to time by updating this page. 

WHAT INFORMATION DOES TYNA LTD COLLECT?

Types of information we will collect include;

  • Name

  • Home & Delivery address (if different from your home address) when you make a purchase on our site.

  • Date of Birth

  • Gender Information

  • Payment Information

  • When you contact us

  • IP Address

  • Purchase History

  • Wishlist

  • Device Type

  • Operating System

  • Location Data

  • Your response to promotions

      Whilst you are browsing the TYNAFIT website, we will automatically receive your computer's IP address which provide us with information about your browser and operating system. 

      HOW DO I GIVE MY CONSENT TO TYNA LTD?

      These are the ways we get your consent;

      When you provide your Personal information to complete a transaction.

      When you verify your Credit Card information to place an order,

      When we arrange for Delivery or Return a purchase

        TYNA LTD implies that you have provided consent to our collecting your information and will be using it for that specific reason only.

        If we ask for your Personal Information for any other use such as for marketing and sending your promotional or discount offers, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

        If after you have opted in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information at any time, by contacting us at customerservice@tynafit.co.uk.

        WHAT DOES TYNA LTD DO WITH THE INFORMATION WE GATHER?

        The data you provide to TYNA LTD helps us to understand your needs and provide you with a better service.

        We may occasionally send out emails concerning new products, special offers, seasonal discounts or other information which we think you may find interesting using the email address which you have provided. You can stop these at any time by contacting us at customerservice@tynafit.co.uk or by clicking ‘unsubscribe’ on any of the marketing messages you receive, this can typically be found at the bottom of emails. Please allow up to 3 days for this to take effect.

        As part of the TYNAFIT brand promise, we will not disclose any of your information to any third parties except in a situation where it is part of providing a service to you such as arranging for a product to be delivered to you, carrying out security checks (if required).

        Your information may also be shared for the purposes of customer research or when you have given us permission to do so. 

        TARGETED ADVERTS

        At TYNAFIT we make use of targeted adverts, these are in the form of adverts across other websites and apps outside of the TYNAFIT realm.  Targeted adverts include products and services we think you will be interested in, based on what you have viewed or bought from the TYNAFIT website.  We obtain this information via web beacons, pixels, tags, cookies or by services that are offered by websites and social media networks.

        SHOPIFY

        The TYNAFIT store is hosted on Shopify Inc. who provide us with the online e-commerce platform that allows us to sell our products and services to you.

        All your data is stored through Shopify's data storage, databases and the general Shopify application, all data is stored behind a firewall on a secure server. 

        PAYMENT

        If you choose a direct payment gateway to complete your purchase, Shopify will store your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).

        Your purchase transaction data is stored only as long as it is necessary to complete your purchase transaction. After the transaction is complete, your purchase transaction information is deleted.

        All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

        PCI-DSS requirements help ensure the secure handling of credit card information by TYNAFIT LTD and its service providers.

        For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

        Third Party Services

        Third Party providers used by TYNA LTD will only collect, use and disclose your information to the extent that is necessary to allow them to perform the services they provide to us.

        Certain Third Party Service Providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase transactions.

        For these providers, we recommend that you read their privacy policies so you can understand how your personal information will be handled by them.

        Certain providers may be located in or have facilities that are located in a different jurisdiction to either you or us. If you elect to proceed with a transaction that involves the services of a Third Party Service Provider, then your information may become subject to the laws of the jurisdiction(s) where that Third Party Service Provideror its facilities are located.

        As an example, if you are located in the United Kingdom and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our TYNAFIT store website or are redirected to a Third Party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

        Paypal - https://www.paypal.com/en/webapps/mpp/ua/privacy-full

        Klayivo - https://www.klaviyo.com/privacy

        Zendesk - https://www.zendesk.co.uk/company/customers-partners/privacy-policy/

        Amazon Payments - https://pay.amazon.com/uk/help/201751600

        Unidays - https://www.myunidays.com/GB/en-GB/privacy-policy

        Student Beans - https://www.studentbeans.com/uk/info/privacy

        Wufoo - https://www.wufoo.com/privacy/2016-01-18/

        AWin - https://www.awin.com/gb/legal/privacy-policy

        Hotjar - https://www.hotjar.com/privacy

        Mail Chimp - https://mailchimp.com/legal/privacy/

        Google Analytics - https://policies.google.com/privacy

        Facebook - https://www.facebook.com/full_data_use_policy

        Youtube - https://support.google.com/youtube/answer/7671399?hl=en

        Treatwell - https://www.treatwell.co.uk/info/privacy-policy/

        Instagram -https://help.instagram.com/155833707900388

        Pinterest - https://policy.pinterest.com/en-gb/privacy-policy

        Twitter - https://twitter.com/en/privacy

        Salonized - https://www.salonized.com/en/privacy-statement

        Yotpo - https://www.yotpo.com/privacy-policy/

        SECURITY

        TYNA LTD are committed to ensuring that your information is secure, we will take reasonable precautions and follow industry best practices to ensure it is not lost, misused, accessed, disclosed, altered or destroyed.

        To prevent unauthorised access or disclosure, we have put in place procedures to safeguard and secure the information we collect online.

        If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption.

        Although no method of transmission over the internet or electronic stores is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

        SOCIAL MEDIA

        TYNAFIT uses social media heavily as a marketing tool. We love to see how our customers are rocking the TYNAFIT look. Social media offers a platform for TYNAFIT to perform marketing, stay connected with customers and continue to build our profile online.

        If you interact with TYNAFIT on social media, you are hereby consenting and allowing us to interact with you.  An interaction can be defined as "liking" or "following" our social media accounts, "commenting" or "tagging" us in photos or post and sharing our content via "liking" or "retweeting".  From this interaction, we may collect data that will help enhance your experience with us in the future.

        If you tag us in a photograph, we may share it across our social media accounts.  By interacting with us, you are consenting that we can use images or comments royalty free without limitation.  If you are unhappy with us sharing your comments or images, please contact us immediately to let us know.

        COOKIES

        A cookie is a small file which asks for your permission to be placed on your computer's hard drive. Cookies allow web applications to respond to you as an individual and help TYNA LTD to provide you with a better website, tailoring it to your needs. Examples of where these cookies are used include: to track and store how many items are in your shopping cart and to anonymously determine when you are signed in.

        TYNAFIT also use cookies to deliver online advertising that we believe is relevant to you on our websites and other organisations’ websites and using social media. Cookies used for this purpose are often placed on our Websites by specialist organisations.

        Cookies used for this purpose are often placed on our Websites by organisations providing specialist services to us. These Cookies may collect information about your online behaviour, such as your IP address, your purchase history or the content of your shopping basket. This means that you may see our adverts on our Websites and on other organisations’ websites. 

        Using cookies can also tell us if you have seen a specific advert that TYNAFIT has placed, and how long it has been since you have seen it. The information allows us to measure the effectiveness of our online advertising campaigns and control the number of times you are shown an advert.

        You can choose to accept or decline cookies, please note that this may prevent you from taking full advantage of the TYNAFIT website and the website may no longer function as intended. 

        Users are advised that if they wish to decline the use and saving of cookies from the TYNAFIT website on to their computers or devices, they should take necessary steps within their web browsers security settings to block all cookies from the TYNAFIT website and its Third Party Service Providers.

        The four main types of cookies we use are:

        Site functionality Cookie

        Website Analytic Cookie

        Personalisation Cookie

        Segmentation and Targeting Cookie.

        For further information on how to disable cookies please go to the Information Commissioner’s webpage that provides additional useful information; https://ico.org.uk/for-the-public/online/cookies/.

          AGE OF CONSENT

          By using this TYNAFIT website, you represent that you are at least the age of majority in your Country, State or Province of Residence, or that you are the age of majority in your Country, State or Province of Residence and you have given us your consent to allow any of your minor dependents to use this site.

          CHANGES TO TYNAFIT PRIVACY POLICY

          TYNA LTD reserve the right to modify this privacy policy at any time, so please review it frequently.

          Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

          If the TYNAFIT store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

            CONTACT INFORMATION AND QUESTIONS

            If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at customerservice@tynafit.co.uk

             

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